TruFlame Black Wall Mounted Electric Fire
TruFlame Black Wall Mounted Electric Fire - 72" Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
A Fire for Every Space
The TruFlame Black Wall Mounted Electric Fire is available in four sizes—72", 50", 36", and 26". Whether you want a dramatic statement piece or a compact feature for a smaller room, there’s a perfect fit for your home.
Customisable Flame Experience
Choose from three flame colours and four brightness levels to set the mood. Each fire includes log, pebble, and crystal effects for versatile styling. The flame-only mode lets you enjoy the glow all year round without switching on the heat.
Efficient Heating Options
With two heat settings (750W or 1500W), the TruFlame fire delivers reliable warmth on demand. A built-in timer allows intervals from 30 minutes to 7.5 hours, giving you complete control over comfort and energy use. Heat flows from the front of the unit to warm your space quickly and effectively.
Sleek, Modern Design
Crafted with a bevel-edged black tempered glass front, this fire is both durable and stylish. It can be wall-mounted with the included bracket or inserted flush into a wall for a seamless look. Control is easy with the touch panel or included remote.
Safe, Simple, and Reliable
Installation is quick and straightforward—mount the bracket, slot the fire into place, and enjoy. Built-in safety features, including a thermal cut-off device, provide peace of mind. Every unit comes with a two-year no-quibble warranty, extendable to five years.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
30 Sep
Dispatched (Last Orders: 3pm)
30 Sep - 02 Oct
Delivered
06 Oct - 08 Oct
