FAQs

Yes, you can cancel your order! To do so, please contact us via email, phone, or live chat as soon as possible. Keep in mind the following details:

• Personalized Items: Orders for personalized items cannot be canceled, as these products cannot be resold once customized.
• Timing: We aim to dispatch orders by 3 PM each day. To ensure we can process your cancellation, please reach out to us before this time.

For assistance with your cancellation, please email us at sales@aircareappliances.co.uk, call us at 03301656200, or use the live chat feature on our website. We are here to help!

You can speak to one of our customer service advisors or experts between 9 AM and 5 PM, Monday through Friday. Additionally, you can reach out via email or use our live chat feature to connect with an expert at any time.

For assistance, contact us through:

• Email: sales@aircareappliances.co.uk
• Phone: 03301656200
• Live Chat: Available on our website

We are here to help and look forward to assisting you!

We offer free shipping to the UK mainland. For shipments to Europe, additional shipping costs will apply.

For more details on shipping rates and delivery times, please contact our customer service team at sales@aircareappliances.co.uk or call us at 03301656200. You can also use our live chat feature for instant support.

Orders placed before 3 PM are typically dispatched on the same day. During checkout, you can choose from various shipping options to suit your needs.

Please note the following:

• Lead Times: Some items may have specified lead times indicated on their product pages but can still be backordered.
• Tracking Information: You will receive tracking details via email once your order has been processed and dispatched.
• Delivery Times: Standard delivery usually takes 2-3 days. Next-day delivery is available upon request.

We work with reputable courier companies to ensure your order arrives promptly and safely. For more information or specific advice, please contact our customer service team at sales@aircareappliances.co.uk or call us at 03301656200. You can also reach us through our live chat feature.

If you are not entirely satisfied with your product or have simply changed your mind, you can return it within 14 days from the receipt of delivery. This 14-day period is your cooling-off period as outlined by your statutory rights for distance (online) selling. Here’s how you can proceed with a return:

1. Initiate the Return:

• Contact our team by calling 0330 1656 200 or by emailing us with your original order number and the reason for cancellation.
• Upon receiving your request, we will provide you with a returns number and a returns form, which you need to print and include with your return shipment.

1. Prepare the Return:

• Ensure the product is unused and in its original packaging.
• You, the customer, are responsible for the safe return of the product(s) to us. Use a courier of your choice and ensure the goods are well-packaged to avoid damage during transit.

1. Send the Return:

• Ship the item(s) to the address provided in the returns form.

Once we receive your returned item(s), we will process your refund within 14 days. The refund will be issued via your original payment method. Depending on the payment medium, refunds typically appear immediately but can take up to 5-10 days to reflect in your account.

For further assistance, you can contact our customer service team at sales@aircareappliances.co.uk or call us at 03301656200.