A little help, quickly
FAQs
Quick answers to common questions about shopping with Aircare and looking after your order.
An existing order?
Have your order number ready and our team can help with delivery, returns or a product issue.
Choosing an appliance?
Use our buying checklists to gather the details that matter for your space.
Your questions, answered
Choose a question below. For help with a particular product or order, you can speak to our team.
How much does delivery cost?
Delivery to England, Scotland and Wales costs £8.99 for orders up to 30kg and £35 for orders over 30kg. Northern Ireland costs £35 up to 30kg and £120 over 30kg, and the Republic of Ireland costs £14.99. For other destinations, contact us for a quotation before ordering. Your exact charge is shown at checkout before you pay.
When should my order arrive?
In-stock items are estimated at 2–4 working days to England, Scotland and Wales, 3–5 working days to Northern Ireland and 2–11 working days to the Republic of Ireland. Product-specific estimates take precedence. Estimates exclude weekends and public holidays and are not guarantees.
How do I track my order?
Use the tracking or delivery information sent for your order. If you need help finding it, contact us with your order number.
Can I change or cancel an order?
Contact us as soon as possible with your order number and what you would like to change. We can check its progress. Your cancellation rights are set out in our refund policy.
How do I return an item?
Start with our returns and refunds page for practical steps. The full refund policy explains consumer cancellation rights, faulty goods and business returns.
What should I do if my appliance is faulty?
Contact us with your model, order details and a description of the problem. Our warranty and repairs page explains what information is useful.
Where can I find manuals and warranty information?
Check the product page and the documentation supplied with your appliance. Contact us with the exact model if you need help locating a manual or confirming warranty terms.
Can you help me choose the right product?
Yes. Tell us what you need the appliance to do, the size and type of space, and any installation or power constraints. Our team can help you check the options.
When can I speak to someone?
Call 0330 1656 200 Monday to Friday, 8am–5pm, or email sales@aircareappliances.co.uk.