Shipping policy

Aircare Ltd, trading as Aircare Appliances, charges for delivery based on your delivery address and the total weight of your order. The exact charge is shown at checkout before you pay. In-stock items are usually delivered in an estimated 2–4 working days in England, Scotland and Wales. Any product-specific estimate takes precedence.

Delivery charges for England, Scotland and Wales

Standard delivery
Order weight	Delivery type	Charge	Estimated delivery
Up to 2kg	Small parcel	£3.99	2–4 working days
2kg to 30kg	Parcel	£7.99	2–4 working days
30kg to 300kg	Pallet, delivered to the kerbside	£35	3–5 working days
Over 300kg	Additional pallets	£35 per additional 300kg	3–5 working days

Order weight is the total weight of the items in your order. One delivery charge applies per order: buying several items together does not multiply the charge unless the combined weight needs an additional pallet. Where items are sent from different locations, a charge may apply to each consignment.

Express delivery

Express delivery is available for items held in stock at our Winsford warehouse. Order before 1pm on a working day and we aim to deliver on the next working day. Express is offered at checkout only when every item in your order is available for express dispatch.

Express delivery charges
Order weight	Charge
Up to 2kg	£6.99
2kg to 30kg	£12.99
30kg to 300kg	£55
Over 300kg	£55 plus £35 per additional 300kg

Express delivery is a premium service and its charge is not waived by any free-delivery offer. Next working day delivery is our aim, not a guarantee; see Delays and problems below.

Other destinations

Where else we deliver
Destination	Delivery charge	How to order
Republic of Ireland	£14.99	Order online. Estimated delivery 2–11 working days.
Northern Ireland	Quotation required	Online delivery to Northern Ireland is currently paused. Contact our team before ordering and we will confirm availability, cost and timing.
All other destinations	Quotation required	Contact us before ordering to confirm availability, cost and timing.

Hire equipment has a separate charge of £75 for delivery and collection in England, Scotland and Wales.

Delivery types and timing

Working days exclude weekends and public holidays. Any product-specific estimate takes precedence, and delivery estimates are not guarantees. Some items are sent directly from a UK distributor; availability and product-specific lead times may vary.

Preparing for your delivery
Delivery type	Your preparation
Parcel	Provide an accurate address and arrange for someone to receive the parcel.
Pallet for larger or heavier items	Ensure suitable vehicle access and arrange help to move the goods from the kerbside.

Tracking your order

We email courier and tracking details when your order is dispatched. Contact us if you need help tracking an item or checking its estimated arrival.

Access and kerbside delivery

Our standard delivery service is kerbside. Moving goods indoors, installation and unpacking are not included unless expressly agreed. Tell us about restricted access, steps or other delivery requirements before ordering. Large or heavy goods may need more than one person or suitable equipment to move them safely.

Missed deliveries

If you cannot be available, contact us as soon as possible to discuss rearrangement. If a delivery is missed, contact us or follow the courier’s instructions. We will explain any applicable rearrangement charge before you agree to it, subject to your statutory rights.

Urgent orders

If your order qualifies for Express delivery, choose it at checkout. For anything else urgent, please call before ordering so we can check whether your deadline can be met.

Delays and problems

We will let you know about delays and discuss the available options. Please wait until your goods have arrived and been checked before booking installation. Delivery delays do not remove your statutory rights, including any right to cancel for late delivery. See our return and refund policy for damaged goods and returns.