Shipping policy
Aircare Ltd, trading as Aircare Appliances, charges for delivery based on your delivery address and the total weight of your order. The exact charge is shown at checkout before you pay. In-stock items are usually delivered in an estimated 2–4 working days in England, Scotland and Wales. Estimates for other destinations are below, and any product-specific estimate takes precedence.
Delivery destinations and charges
| Destination | Delivery charge | How to order |
|---|---|---|
| England, Scotland and Wales | £8.99 for orders up to 30kg, or £35 for orders over 30kg | Order online or contact our team. |
| Northern Ireland | £35 for orders up to 30kg, or £120 for orders over 30kg | Order online or contact our team. |
| Republic of Ireland | £14.99 | Order online or contact our team. |
| All other destinations | Quotation required | Contact us before ordering to confirm availability, cost and timing. |
Order weight is the total weight of your order, including packaging. Hire equipment has a separate charge of £75 for delivery and collection anywhere in the UK.
Delivery types and timing
| Destination | Estimated delivery |
|---|---|
| England, Scotland and Wales | 2–4 working days |
| Northern Ireland | 3–5 working days |
| Republic of Ireland | 2–11 working days |
| All other destinations | Confirmed with your quotation |
Working days exclude weekends and public holidays. Any product-specific estimate takes precedence, and delivery estimates are not guarantees. Some items are sent directly from a UK distributor; availability and product-specific lead times may vary.
| Delivery type | Your preparation |
|---|---|
| Parcel | Provide an accurate address and arrange for someone to receive the parcel. |
| Pallet for larger or heavier items | Ensure suitable vehicle access and arrange help to move the goods from the kerbside. |
Tracking your order
We email courier and tracking details when your order is dispatched. Contact us if you need help tracking an item or checking its estimated arrival.
Access and kerbside delivery
Our standard delivery service is kerbside. Moving goods indoors, installation and unpacking are not included unless expressly agreed. Tell us about restricted access, steps or other delivery requirements before ordering. Large or heavy goods may need more than one person or suitable equipment to move them safely.
Missed deliveries
If you cannot be available, contact us as soon as possible to discuss rearrangement. If a delivery is missed, contact us or follow the courier’s instructions. We will explain any applicable rearrangement charge before you agree to it, subject to your statutory rights.
Urgent orders
Please call before placing an urgent order so we can check whether your deadline can be met. Do not assume that same-day dispatch or next-day delivery is available.
Delays and problems
We will let you know about delays and discuss the available options. Please wait until your goods have arrived and been checked before booking installation. Delivery delays do not remove your statutory rights, including any right to cancel for late delivery. See our return and refund policy for damaged goods and returns.
Contact us
Email: sales@aircareappliances.co.uk
Telephone: 0330 1656 200
Opening hours: Monday to Friday, 8am–5pm.