Help after delivery

Returns & refunds

Changed your mind, or something isn’t right? Start here and we’ll help with the next step.

Changed your mind?

For most online consumer purchases, tell us within 14 days of receiving your goods. You then have a further 14 days to send them back. Exceptions are explained in our policy.

Damaged or faulty?

Contact us with your order details and a description of the issue so we can help. Faulty goods are handled separately from change-of-mind returns.

How to arrange a return

These steps help us handle your return. Your consumer rights do not depend on having original packaging or a returns number. Read our full refund policy for cancellation rights, exceptions and business returns.

  1. Contact our team

    Email sales@aircareappliances.co.uk with your order number, the item and whether you are cancelling or reporting a problem. You can also call us.

  2. Arrange and pack your return

    We can help with the return arrangements. Pack the item securely, using the original packaging if available, and keep your proof of return. Return costs depend on the reason; see the refund policy.

  3. Keep track of your refund

    For a consumer cancellation, we refund within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier. Different timing applies where we collect or goods were not supplied; see the policy.

Can I inspect the product?

You can handle it as you would reasonably inspect it in a shop. Excessive handling may result in a deduction for loss in value. This is different from a fault with the product.

Are delivery charges refunded?

For a consumer cancellation, the basic outbound delivery charge is refundable. Any extra paid for a more expensive delivery option is not refundable. The full policy explains the details.

What about business purchases?

Business returns are subject to separate terms and agreement. Consumer cancellation rules and business restocking terms are kept separate in our refund policy.