TruFlame 89cm Wide Wall Mounted Curved White Glass
TruFlame 89cm Wide Wall Mounted Curved White Glass - Logs & Glow Effect Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Contemporary Style, Customised for You
The TruFlame 89cm Wall Mounted Electric Fire combines elegant design with versatile options. Available in two stunning variants—Logs with Glow Sides or Pebbles with Glow Sides—you can choose the finish that perfectly matches your décor.
Immersive Flame Effects
Enjoy seven flame colour settings, easily controlled by remote. For extra ambience, select a Glow Sides model to add a vibrant LED side-lighting effect, filling your room with warmth and atmosphere.
Powerful, Adjustable Heating
Switch between 1000W and 2000W heat settings for fast, efficient warmth. The built-in thermostat (15–30°C) ensures consistent comfort, while a flame-only LED mode lets you enjoy the look without the heat.
Smart Features for Modern Living
The onscreen menu displays time, day, and heating status, disappearing when not in use for a clean, minimalist look. Set up to 10 timers ranging from one minute to 23 hours 50 minutes—perfect for daily routines or cosy evenings.
Safe, Reliable, and Effortless to Install
Built with safety in mind, this CE-compliant fire includes a thermal cut-off to prevent overheating. Installation is quick with the included wall bracket, and it’s backed by a two-year warranty (extendable to five years) for complete peace of mind.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
30 Sep
Dispatched (Last Orders: 3pm)
30 Sep - 02 Oct
Delivered
06 Oct - 08 Oct
