Olimpia Splendid Nexya S5 E Commercial 36 36000 BTU Cassette Split AC System
Olimpia Splendid Nexya S5 E Commercial 36 36000 BTU Cassette Split AC System Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Powerful Climate Control
The OS-CANCH36EI and OS-K/SANCH36EI split system delivers high-performance heating and cooling for large commercial spaces. With an impressive cooling capacity of 10.5kW and heating power of 10.1kW, this unit ensures optimal indoor climate in all seasons. Its inverter technology maximises efficiency while maintaining consistent temperatures.
Efficient & Quiet Operation
Designed for efficiency, this model boasts an A++ energy rating in cooling mode and A+++ in heating mode, reducing running costs while maintaining high output. The low-noise operation, with an indoor sound level as low as 50 dB(A), ensures minimal disruption, making it ideal for offices and retail environments.
Smart & Adaptive Features
Equipped with independent blade control, fresh air inlet, and hydrophilic aluminium coating, this system enhances air circulation and durability. Advanced functions such as remote ON/OFF, auto mode, and Follow Me temperature tracking provide superior convenience and customisation.
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Power Supply220-240 V | 50Hz
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Power ConsumptionCooling: 2.989 kW, Heating: 3.000 kW
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Power Output
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Heating Capacity (BTU/h)
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Cooling Capacity (BTU/h)
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Heating Power Input3.000 kW
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Cooling Power Input2.989 kW
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Energy EfficiencyA++ (cooling), A+ (heating)
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IP Rating
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Noise LevelIndoor Unit: 50 dB(A), Outdoor Unit: 70 dB(A)
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DimensionsIndoor Unit Dimensions (W x H x D): 830mm x 245mm x 830mm, Outdoor Unit Dimensions (W x H x D): 946mm x 810mm x 410mm
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Weight27.2 kg, 66.9 kg
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Warranty3 years
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Technical Information
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Additional Features
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
13 Jul
Dispatched (Last Orders: 3pm)
14 Jul - 18 Jul
Delivered
21 Jul - 23 Jul