Olimpia Splendid Nexya S5 E Commercial 18 18000 BTU Ducted Split AC System
Olimpia Splendid Nexya S5 E Commercial 18 18000 BTU Ducted Split AC System Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Reliable Cooling for Commercial Spaces
The ODU NEXYA S5 E / IDU NEXYA S5 E DUCT 18 Commercial 18 is designed to provide efficient and reliable cooling for medium to large commercial spaces. Engineered with advanced technology, this system ensures optimal performance while maintaining energy efficiency. With its robust build and high-quality components, it offers long-lasting durability and dependable operation.
Energy-Efficient & Eco-Friendly Performance
This commercial air conditioning unit is equipped with high energy efficiency ratings, ensuring lower running costs and reduced environmental impact. Its advanced refrigerant system provides powerful cooling while minimising energy consumption. The system is also designed to operate quietly, making it ideal for office environments and commercial spaces.
Smart Features for Easy Operation
With its user-friendly controls and smart connectivity options, managing the OS-CANCH18EI is simple and convenient. The system can be controlled via a remote control or integrated Wi-Fi, allowing seamless operation. Designed for flexible installation, it adapts to various commercial applications with ease.
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Power Supply220-240 V | 50Hz
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Power ConsumptionCooling: 5.4 kW, Heating: 6.5 kW
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Power Output
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Heating Capacity (BTU/h)
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Cooling Capacity (BTU/h)
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Heating Power Input1.69 kW
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Cooling Power Input1.76 kW
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Energy EfficiencyA++ (cooling), A+ (heating)
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IP Rating
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Noise LevelIndoor Unit: 58 dB(A), Outdoor Unit: 65 dB(A)
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DimensionsIndoor Unit (WxHxD): 674 x 880 x 210 mm, Outdoor Unit (WxHxD): 946 x 810 x 410 mm
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Weight21 kg, 65 kg
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Warranty3 years
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Additional Features
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
27 Aug
Dispatched (Last Orders: 3pm)
27 Aug - 01 Sep
Delivered
04 Sep - 08 Sep