HOMCOM 1kW/2kW Electric Wall Fireplace
HOMCOM 1kW/2kW Electric Wall Fireplace Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Classic Fireplace Design with Modern Features
The HOMCOM Electric Fireplace Suite combines timeless design with cutting-edge technology, offering a stylish and functional solution for home heating. With its elegant white MDF frame and tempered glass window, this fireplace will seamlessly blend with a variety of home décors. It features a realistic flame effect that adds warmth and beauty to any room, providing a cosy atmosphere without the hassle of traditional wood-burning fireplaces.
Efficient and Adaptive Heating
This electric fireplace offers two adjustable heating modes: 1000W and 2000W, catering to different room sizes and heating needs. It covers a large 20-25㎡ area, making it ideal for living rooms, bedrooms, or any large space. The intelligent adaptive heating system automatically adjusts between 15°C-30°C, maintaining an optimised room temperature, while built-in safety features ensure the unit shuts off in case of overheating.
Convenience and Control at Your Fingertips
The included multi-function remote control makes adjusting the fireplace’s settings easy from anywhere in the room. You can control the flame brightness (five levels) and the timer, which allows you to set the unit to turn on and off on specific days, with a maximum timing range of 23 hours and 50 minutes. Designed for safety, it also features an overheating protection system, ensuring peace of mind while using the heater.
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Power Supply220-240v
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Power Consumption1.0-2.0 kW
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Power Output
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Heating Power (BTU/h)3412-6824 BTU/h
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Temperature Range
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Noise Level50 dB(A)
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DimensionsHeight: 80 cm, Width: 98 cm, Length: 27.5 cm
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WarrantyReach out to us within 30 calendar days of delivery to arrange a return, exchange, or refund for your order(s).
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Additional Features
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
23 Aug
Dispatched (Last Orders: 3pm)
25 Aug - 27 Aug
Delivered
26 Aug - 28 Aug
