Alorair Air Real MA10K Ozone Machine
Alorair Air Real MA10K Ozone Machine Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
The Air Real MA10K is a compact yet powerful ozone machine designed for domestic and light commercial use. With its sleek design and easy portability, it delivers professional-grade odour removal right at home or in small business settings.
Producing an impressive 10,000mg of ozone per hour, the MA10K quickly neutralises lingering odours. From pet smells to burnt or smoky odours, it effectively freshens spaces up to 1,600 sq. ft. For stubborn or heavy odours, multiple applications may be required.
Ease of use is at the heart of this machine. Its digital timer allows accurate run-time control, ensuring safe operation and consistent results every time. Simply set, run, and let the MA10K do the work.
Durable, lightweight, and efficient, the MA10K is a go-to solution for households, offices, or light commercial spaces needing reliable air treatment. With a one-year parts and labour warranty, it offers peace of mind alongside performance
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
02 Sep
Dispatched (Last Orders: 3pm)
02 Sep
Delivered
02 Sep - 04 Sep
