Faulty product? Let us fix it!

All of our brand new products, purchased from Aircare Ltd, come with a minimum 12 month warranty within the UK as standard. However, plenty of our supportive manufacturers offer additional warranty. It is worth noting that the paperwork you receive with your new product may ask you to register with the manufacturer online - keep an eye out for further warranty information within the product listings on our website and within the paperwork when you receive your order from us and don't forget to register if applicable.

If you have any questions regarding warranties on any of our products,we're here to help - simply get in touch with our friendly team.

Aircare Ltd work closely with manufacturers to bring you the highest quality goods across our entire range. However, things can sometimes go wrong, and it is our responsibility to make sure every product is fit for purpose. In accordance with the Consumer Rights Act 2015, you have a legal right to a refund, repair, or replacement should your product become faulty or not as described. Often, we find that issues arising may be due to reasons besides a product fault. We will do our best to help initially over the phone, in the hopes that the problem may be something as simple as correcting the set-up of your item. If you are experiencing any complications with your goods, please call our team on 0330 1656 200 and we will help! On occasion, we may ask that you speak with the manufacturer directly, since they are often best placed to assist with manufacturer faults, and this can help us work towards a solution with minimal disruption. If the goods are deemed as faulty by either us or the manufacturer, we will begin the warranty process as follows:

·      If your goods are confirmed as faulty within 30 days of delivery, the item will be processed for a full refund, for repair, or replacement.

·      If your goods are confirmed as faulty outside of 30 days from delivery (and within 6 months), you can return the item for repair (or replacement if deemed necessary). For the most part, minor faults are repaired quickly but for anything major or unrepairable, we aim to replace the item.

·      If you find a fault after 6 months from delivery, and you are able to prove the defect was there at the time of delivery to you, it will have the same repair or replacement process as above.

Please give our team a call to discuss any difficulties you may be having and we will do our utmost to reach a solution with haste – 0330 1656 200.