Cancellations for Consumers
If you are not quite content with your product or you have simply changed your mind, you’ll need to let us know within 14 days from the receipt of delivery. 14 days is your cooling-off period. Within this period outlined by your statutory rights for distance (online) selling, you have the right to cancel your order and receive a refund where applicable. We understand that you may unpack the item(s) received and take a good look before deciding to cancel. However, please be aware that if you have used the product or installed the item, we may only be able to offer a partial refund of your item or be unable to refund. You will receive a full refund via your initial payment method if you return your item(s) to us unused and in the original packaging. If applicable and cancelled within your cooling off period, your refund for the item(s) will be processed within 14 days following the return of the goods.
Your Return
To begin a cancellation process, please call the team on 0330 1656 200 or send us an email containing your original order number, along with your reason for the cancellation. Upon receipt of your request, a member of our team will assign a returns number and send a returns form to be printed and sent alongside your item(s); this allows us to swiftly process your goods when they arrive with us. You, the customer, will be responsible for the safe return of the product(s) to us at your cost, to the address as listed below. Please feel free to use a courier of your choice and take reasonable care to ensure your goods are not damaged prior to the return and in transit, and send them in the packaging and condition they were delivered to you.
Aircare Appliances Returns
Unit 5 Boundary Industrial Estate
Millfield Road
Bolton
BL2 6QY
01204 896359