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Delonghi  |  SKU: PAC EX120

Delonghi Pinguino PAC EX120 Silent 11500 BTU Portable Air Conditioner

£879.00 inc VAT
  • Efficient cooling and dehumidifying for up to 30 sqm
  • Silent technology for undisturbed comfort
  • Energy-efficient with A+ rating
  • Remote control for easy adjustments
FREE delivery on all items | 14 Day FREE Return Policy

Delivery information

UK Stockholder

We are a proud stockist of Delonghi products; items are usually on the shelf and picked the same day. On occasion we will need to order certain items directly from the UK distributer. 

Familiar Logistics Companies

Smaller items are dispatched with DPD on a next working day service. We will inform you that the item has been shipped, DPD will then send an update with the consignment information and follow up the next morning with a 1-hour delivery slot. Should you not be available for whatever reason DPD have a few convenience options to choose from.

Delivered Safely

For slightly larger products the delivery will usually be scheduled in with you. Larger Delonghi products such as larger portable air conditioning, multiple items, or larger evaporative coolers are palletised to ensure they arrive safely. Tracking for pallet deliveries is limited to a day slot but we will endeavour to make this as convenient as possible. We have limited control over 3rd party couriers, but you should find the driver polite and accommodating.

Any Difficulties Please Call Us

Please bear in mind that whilst we do everything, we can to ensure a predictable service there are sometimes circumstances that are out of our control. If you experience any issues with your delivery, please call the sales team on 03301656200 and they will do everything they can to help. 

Returning an item

Returns & Damage Reporting Policy

We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.

Inspection & Damage Reporting – All Customers

Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:

📞 0330 1656 200

📧 sales@aircareappliances.co.uk

Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.

Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.

Returns & Cancellations – Consumer Customers (Private Individuals)

If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.

To be eligible for a full refund:

  • unused, in original packaging, and in a resalable condition
  • partial refund may apply

Refunds will be issued within 14 days of receiving the returned goods.

Returns – Business Customers (Trade / Commercial Buyers)

For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.

Any issues or damage must still be reported within 24 hours of delivery, as outlined above.

How to Arrange a Return

To request a return or report an issue, please contact us with your:

• Order number
• Details of the issue
• Photographic evidence, where applicable

Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).


Returns should be sent to:


Aircare Appliances Returns

2 Charles House

Dawley Brook Road

Kingswinford

DY6 7BD

Achieve perfect comfort effortlessly with the De'Longhi Pinguino PAC EX120 Silent 11500 BTU Portable Air Conditioner. Designed for modern living spaces, this sleek black unit combines powerful cooling, dehumidifying, and fan functions to maintain an optimal indoor environment. Its efficient cooling capacity is ideal for rooms up to 30 sqm, ensuring you stay cool even on the hottest days.

The PAC EX120 is equipped with innovative Real Feel technology that simultaneously monitors temperature and humidity to deliver the best comfort while saving up to 30% in energy costs. The Comfort Light Indicator provides an at-a-glance understanding of your room’s comfort level, making adjustments easy and intuitive.

Silent Technology ensures the unit operates quietly, allowing you to enjoy your activities or sleep without disturbance. The included remote control and easy-to-read LED display make it convenient to set your desired temperature and mode. The integrated Bio Silver air filter enhances air quality by removing pollutants and allergens, creating a healthier indoor atmosphere.

Portability is a breeze with sturdy handles and castors, enabling you to move the unit from room to room as needed. The included window kit ensures quick and simple installation, making this unit a perfect fit for any home.

With its combination of efficiency, quiet operation, and user-friendly features, the De'Longhi Pinguino PAC EX120 Silent is your go-to solution for maintaining a cool, comfortable, and healthy living space.

Payment & Security

Payment methods

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Delonghi

Delonghi Pinguino PAC EX120 Silent 11500 BTU Portable Air Conditioner

£879.00

Power Consumption

1050W

Power Supply

N/A

Energy Efficiency

A+

Weight

32 kg

Dimensions

Height: 80.5cm, Width: 44.5cm, Depth: 39cm

Warranty

2-year warranty

Control Options

N/A

Remote Control (yes/no)

N/A

Wifi Control (yes/no)

N/A

Recommended Room Size (m²)

N/A

Additional Features

Real feel technology, CLI Comfort Light Indicator, Bio Silver air, Filtration, Condensate recirculation system

Cooling Capacity

11500 BTU

Heating Capacity

N/A

Airflow

250/310/350 m³/h

Dehumidification

41L/Day

Refrigerant Gas

N/A

Portability Features

Castors and handles

Operating Modes

Cooling, Fan, Dehumidifying

Room Size Coverage

< 35m²

Airflow

N/A

Water Tank Capacity

N/A

Water Consumption Rate

N/A

Continuous Water Supply

N/A

Portability Features

N/A

Cooling Capacity (kW)

N/A

Heating Capacity (kW)

N/A

Cooling Capacity (btu)

N/A

Heating Capacity (btu)

N/A

Max. Level Difference

N/A

Max. Pipe Length

N/A

Refrigerating Pipes

N/A

Communication Wiring

N/A

Power Wiring (outdoor)

N/A

Indoor Unit Sound Pressure (dB(A))

N/A

Heating Power Input

N/A

Cooling Power Input

N/A

Power To (Indoor/Outdoor)

N/A

Refrigerant Type

N/A

Refrigerant Charge (m)

N/A

Outdoor Unit Weight (kg)

N/A

Indoor Unit Weight (kg)

N/A

Refrigerant Gas Charge

N/A

Refrigerant Gas Type

N/A

Dehumidification Capacity

N/A

Nominal Absorption Cooling

N/A

Nominal Power Consumption Cooling

N/A

Cooling Capacity (kW)

N/A

Airflow (m³/hr)

N/A

Auto Restart

N/A

Remote Humidistat

N/A

Humidistat

N/A

Operating Temperature Range

N/A

Energy Saving Mode

N/A

Laundry Mode

N/A

Safety Auto Shut-off

N/A

Auto Tank Full Alert

N/A

Antibacterial Filter

N/A

Water Tank Volume

N/A

Moisture Removal (L/Day)

N/A
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