TruFlame 73cm Wide Wall Mounted Flat White Glass Electric Fire with Glow Sides
TruFlame 73cm Wide Wall Mounted Flat White Glass Electric Fire with Glow Sides Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Contemporary Style, Unique Design
The TruFlame 73cm Wide Flat White Glass Electric Fire is unlike anything else on the UK market. With its sleek, bevel-edged mirror glass front and glowing side panels, it brings a sophisticated focal point to any room.
Versatile Heating Options
Choose between two heat settings, 1000W or 2000W, or enjoy the flame-only mode for ambience without heat. The built-in thermostat ensures efficient, comfortable heating between 15–30°C, automatically adjusting to maintain your desired room temperature.
Customisable Flame Effects
Create the perfect mood with seven flame colours, controlled by remote. Pair this with the included interchangeable pebble or log effect fuel bed for a traditional or contemporary look that suits your décor.
Smart, Simple Operation
The TruFlame fire is easy to wall mount and even easier to use. The remote control gives you access to flame settings, timer scheduling, and the new on-screen menu displaying time, day, and heating mode. Safety features like the thermal cut-off offer extra peace of mind.
Durability and Peace of Mind
With CE compliance, a 2-year no-quibble warranty (extendable to 5 years), and easy installation, this fire is built for convenience and reliability. Since 2010, TruFlame has been a trusted name in stylish, safe, and dependable electric fires.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
30 Sep
Dispatched (Last Orders: 3pm)
30 Sep - 02 Oct
Delivered
06 Oct - 08 Oct
