TruFlame 73cm Wide Wall Mounted Arched Black Glass Electric Fire with Glow sides
TruFlame 73cm Wide Wall Mounted Arched Black Glass Electric Fire with Glow sides Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Exclusive Design, Bold Elegance
The TruFlame 72cm arched black glass fire is the only model of its kind on the UK market. Its sleek bevelled black glass panel creates a striking focal point, bringing depth, sophistication, and style to any modern home.
Realistic Flames with Endless Choice
Choose from seven flame colour options, all controlled at the touch of a button with the remote. With both log and pebble effects included, you can customise the look to suit your décor. Flame-only mode means you can enjoy the stunning visuals without heat in summer.
Powerful Heating, Smart Control
Select from 1000W or 2000W heat settings, thermostatically adjustable between 15–30°C. A built-in timer allows up to ten pre-set schedules, from one minute to almost 24 hours. The on-screen display shows your settings clearly, then fades away for uninterrupted ambience.
Easy Installation, Long-Term Assurance
Fitting couldn’t be simpler—just secure the included bracket to the wall and slot the fire into place. With a 24-month no-quibble warranty, extendable to five years, the TruFlame offers complete peace of mind along with unbeatable style.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
30 Sep
Dispatched (Last Orders: 3pm)
30 Sep - 02 Oct
Delivered
06 Oct - 08 Oct
