TruFlame 60" White Mantelpiece Electric Fire
TruFlame 60" White Mantelpiece Electric Fire Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Exclusive Design, Only From TruFlame
The TruFlame 60-Inch White Mantelpiece Electric Fireplace is the only model of its kind available in the UK. Crafted for homeowners who demand exclusivity, it brings together a sleek mantelpiece and a stunning wide glass fire into one elegant feature.
Customisable Ambience at Your Fingertips
With ten LED flame colours and five brightness levels, you can set the mood exactly how you like it. Use the flame-only setting for a cosy glow year-round, or add heat during colder months. Drift logs, pebbles, and crystals are all included for versatile fuel effects.
Powerful Heating, Intelligent Control
Choose between 750W or 1500W heat settings to suit your space, equivalent to 0.75kW or 1.5kW (2,559–5,118 BTU). A built-in thermostat lets you set temperatures between 20–30°C, while the timer function runs from 30 minutes to 8 hours. All settings can be adjusted via touch panel or remote control.
Hassle-Free Setup and Long-Term Reliability
This fireplace arrives as a complete unit—no assembly required. Simply mount the bracket, slot the fire in, and enjoy. Backed by a 2-year no-quibble warranty (extendable to 5 years), and CE-compliant with thermal cut-off safety protection, the TruFlame mantelpiece offers both peace of mind and lasting style.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
30 Sep
Dispatched (Last Orders: 3pm)
30 Sep - 02 Oct
Delivered
06 Oct - 08 Oct
