TruFlame 3 sided Media Wall Electric Fire
TruFlame 3 sided Media Wall Electric Fire - 80" Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
A TruFlame for Every Home
The TruFlame Media Wall Fire is available in four stunning sizes—40, 60, 72, and 80 inches—giving you the flexibility to match your perfect feature wall. Whether you want a bold centrepiece or a sleek accent, TruFlame has been the trusted choice since 2010.
Customisable Heat and Comfort
All models feature two heat settings—750W or 1500W—plus a cooling function for warmer months. With thermostatic control (18–30°C) and a programmable timer (30 minutes to 8 hours), you’ll always enjoy the perfect balance of warmth and efficiency.
Breathtaking Flame Effects
Choose from six LED flame colours, multiple brightness levels, and a wide selection of ember bed options. Logs and crystals can be mixed to create a unique look, while top lighting effects enhance the ambience. For year-round atmosphere, enjoy flame-only mode without heat.
Versatile Installation Options
Each TruFlame fire can be mounted as a 1-sided, 2-sided, or 3-sided unit, offering complete design freedom. From contemporary media walls to statement corners, you can adapt your installation to suit your room layout.
Safety and Reliability Built In
TruFlame fires are CE compliant and built with child-safe tempered glass that remains cool to the touch. A safety cut-off device prevents overheating, while every unit comes with a 2-year warranty (extendable to 5 years) for peace of mind.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
30 Sep
Dispatched (Last Orders: 3pm)
30 Sep - 02 Oct
Delivered
06 Oct - 08 Oct
