Homcom Dual-Power Electric Fireplace
Homcom Dual-Power Electric Fireplace Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Realistic Coal Burning Flame Effect
The HOMCOM Contemporary Electric Fireplace delivers the charm of a coal-burning fire without the hassle. Using adjustable LED lighting, it creates a warm and inviting atmosphere with a realistic coal effect. The stylish design complements any living space, and with the added benefit of a space-efficient frame, it’s perfect for modern homes.
Flexible and Safe Installation
This electric fireplace can be embedded into the wall or placed against it, offering versatility in how you use it. It features a built-in safety cut-off device to ensure peace of mind, preventing overheating or fire hazards. Enjoy the warmth and beauty of a fireplace in a safe and convenient form.
Convenient Operation and Control
Control the power and brightness of the LED lighting easily with the included remote control. With two heat settings—1000W and 2000W—this fireplace can efficiently heat up spaces of up to 30㎡. Assembly is simple, and the unit is designed for ease of use, maintenance-free and easy to clean.
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Power Supply220-240v
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Power Consumption1 - 2 kW
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Heating Power (BTU/h)3,412 BTU/h – 6,824 BTU/h
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Energy EfficiencyA
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DimensionsHeight: 59.2 cm, Width: 48.2 cm, Length: 18.5 cm
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WarrantyReach out to us within 30 calendar days of delivery to arrange a return, exchange, or refund for your order(s).
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Additional Features
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
23 Aug
Dispatched (Last Orders: 3pm)
25 Aug - 27 Aug
Delivered
26 Aug - 28 Aug
