Get VAT-free installation on All-in-One AC units—limited-time government incentive. Learn more

Powerful portable dehumidifiers—better air, less moisture. Shop now!
Navigation Menu
Aircare Hub Shipping Returns FAQs
1 10

EcoAir  |  SKU: CRYSTAL MK2 12K

EcoAir Crystal MK2 12000 BTU 6-in-1 Portable Air Conditioner with Smart App & Remote Control

£389.00 inc VAT £419.00 inc VAT
  • Smart app and remote control enabled.
  • 6-in-1 functionality for versatile use.
  • Highly energy-efficient cooling.
  • Easy movement with castor wheels.
FREE delivery on all items | 14 Day FREE Return Policy

Delivery information

UK Stockholder

We are a proud full range stockist of Eco Air products; items are usually on the shelf and picked the same day. 

Familiar Logistics Companies

Smaller items are dispatched with DPD on a next working day service. We will inform you that the item has been shipped, DPD will then send an update with the consignment information and follow up the next morning with a 1-hour delivery slot. Should you not be available for whatever reason DPD have a few convenience options to choose from.

Delivered Safely

For slightly larger products the delivery will usually be scheduled in with you. Larger Air Conditioning Centre products such as split systems, multiple items, or larger evaporative coolers are palletised to ensure they arrive safely. Tracking for pallet deliveries is limited to a day slot but we will endeavour to make this as convenient as possible. We have limited control over 3rd party couriers, but you should find the driver polite and accommodating.

Any Difficulties Please Call Us

Please bear in mind that whilst we do everything, we can to ensure a predictable service there are sometimes circumstances that are out of our control. If you experience any issues with your delivery, please call the sales team on 03301656200 and they will do everything they can to help. 

Returning an item

Returns & Damage Reporting Policy

We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.

Inspection & Damage Reporting – All Customers

Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:

📞 0330 1656 200

📧 sales@aircareappliances.co.uk

Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.

Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.

Returns & Cancellations – Consumer Customers (Private Individuals)

If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.

To be eligible for a full refund:

  • unused, in original packaging, and in a resalable condition
  • partial refund may apply

Refunds will be issued within 14 days of receiving the returned goods.

Returns – Business Customers (Trade / Commercial Buyers)

For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.

Any issues or damage must still be reported within 24 hours of delivery, as outlined above.

How to Arrange a Return

To request a return or report an issue, please contact us with your:

• Order number
• Details of the issue
• Photographic evidence, where applicable

Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).


Returns should be sent to:


Aircare Appliances Returns

2 Charles House

Dawley Brook Road

Kingswinford

DY6 7BD

The EcoAir Crystal MK2 12,000 BTU 6-in-1 Portable Air Conditioner is the perfect solution for year-round comfort in your home. Designed to efficiently cool and dehumidify spaces up to 38 square metres, this versatile unit is ideal for living rooms and conservatories. With a sleek design and a range of advanced features, the Crystal MK2 ensures a comfortable environment at the touch of a button.

This portable air conditioner stands out with its smart app and remote control capabilities, allowing you to adjust settings conveniently from your smartphone or remote. The 6-in-1 functionality includes cooling, dehumidification, fan, sleep mode, night mode, and WiFi, providing a comprehensive solution for your climate control needs.

The EcoAir Crystal MK2 is highly energy-efficient, boasting an A energy rating. The built-in timer and memory function enable you to schedule operation up to 24 hours in advance, ensuring your space is always comfortable when you need it. The unit also features a washable mesh filter and an included carbon filter to maintain air quality by capturing dust and other particles.

Portability is made easy with sturdy castor wheels, allowing you to move the unit effortlessly between rooms. The auto-restart function ensures the unit resumes operation after a power outage, and the self-diagnosis feature provides alerts for maintenance needs.

Experience the ultimate in portable air conditioning with the EcoAir Crystal MK2, combining powerful performance, ease of use, and smart features for a perfectly controlled environment.

Payment & Security

Payment methods

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

EcoAir

EcoAir Crystal MK2 12000 BTU 6-in-1 Portable Air Conditioner with Smart App & Remote Control

£389.00 £419.00

Power Consumption

1400 W

Power Supply

N/A

Energy Efficiency

A

Weight

38.5 kg

Dimensions

Height: 80.4cm, Width: 39.5cm, Depth: 42.5cm

Warranty

1 year

Control Options

N/A

Remote Control (yes/no)

N/A

Wifi Control (yes/no)

N/A

Recommended Room Size (m²)

N/A

Additional Features

Washable mesh filter, Carbon filter included, Built-in-timer (1-24 hours) and memory function, Self-diagnosis, Auto restart, Sleep mode, Auto fan mode

Cooling Capacity

12000 BTU

Heating Capacity

N/A

Airflow

325/355/385 m³/h

Dehumidification

38.4 L/Day

Refrigerant Gas

N/A

Portability Features

Castor wheels for easy movement

Operating Modes

Cooling, Dehumidification, Fan, Sleep Mode, Night Mode, WiFi

Room Size Coverage

< 35m²

Airflow

N/A

Water Tank Capacity

N/A

Water Consumption Rate

N/A

Continuous Water Supply

N/A

Portability Features

N/A

Cooling Capacity (kW)

N/A

Heating Capacity (kW)

N/A

Cooling Capacity (btu)

N/A

Heating Capacity (btu)

N/A

Max. Level Difference

N/A

Max. Pipe Length

N/A

Refrigerating Pipes

N/A

Communication Wiring

N/A

Power Wiring (outdoor)

N/A

Indoor Unit Sound Pressure (dB(A))

N/A

Heating Power Input

N/A

Cooling Power Input

N/A

Power To (Indoor/Outdoor)

N/A

Refrigerant Type

N/A

Refrigerant Charge (m)

N/A

Outdoor Unit Weight (kg)

N/A

Indoor Unit Weight (kg)

N/A

Refrigerant Gas Charge

N/A

Refrigerant Gas Type

N/A

Dehumidification Capacity

N/A

Nominal Absorption Cooling

N/A

Nominal Power Consumption Cooling

N/A

Cooling Capacity (kW)

N/A

Airflow (m³/hr)

N/A

Auto Restart

N/A

Remote Humidistat

N/A

Humidistat

N/A

Operating Temperature Range

N/A

Energy Saving Mode

N/A

Laundry Mode

N/A

Safety Auto Shut-off

N/A

Auto Tank Full Alert

N/A

Antibacterial Filter

N/A

Water Tank Volume

N/A

Moisture Removal (L/Day)

N/A
View product