Igenix IG9821 20L Portable Dehumidifier
Igenix IG9821 20L Portable Dehumidifier Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
The Igenix IG9821 is a powerful yet compact home dehumidifier, designed to remove up to 20 litres of excess moisture from the air every day. Perfect for rooms up to 20m², it helps prevent condensation, damp and mould, while creating a more comfortable environment.
Featuring a large 5.5L water tank, the IG9821 automatically switches off when full to avoid spills. For continuous use, simply connect the included hose to a drain and enjoy hands-free operation without the need for regular emptying.
This dehumidifier gives you complete control with four modes, including Manual, Auto, High and Laundry Dry. The built-in humidistat maintains your chosen humidity level automatically, saving energy and ensuring consistent comfort.
It also improves air quality with its active carbon filter and ioniser, helping to remove impurities and create a healthier living space. A convenient sleep mode reduces fan speed for quiet operation at night, while the 24-hour timer allows you to set usage around your schedule.
Thanks to its portable design with castors and integrated handles, you can easily move the IG9821 between rooms. Whether for drying laundry faster, improving air quality, or protecting your home from damp, this dehumidifier is an ideal solution.
Payment & Security
Payment methods
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Order placed
06 Oct
Dispatched (Last Orders: 3pm)
06 Oct - 08 Oct
Delivered
10 Oct - 13 Oct
