IGENIX IG9813 - Portable Dehumidifier
IGENIX IG9813 - Portable Dehumidifier Product is backordered and will ship as soon as it is back in stock.
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Delivery information
Delivery information
Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Keep Your Home Fresh & Dry
The Igenix IG9813 Dehumidifier is designed to combat damp, mould, and excess moisture in rooms up to 15 m². Whether it’s your bedroom, home office, or laundry area, this compact unit keeps the air fresh and comfortable all year round.
Efficient 12-Litre Extraction
Capable of removing up to 12 litres of moisture per day, the IG9813 makes light work of humid environments. Its 2.5-litre removable tank is easy to empty, and a continuous drainage option is included for effortless, long-term use.
Custom Comfort Settings
With 4 dehumidifying modes and 2 fan speeds, you can easily adjust performance to suit your space. Choose from Manual, Automatic, High, Dry Clothes, or Sleep mode for perfect humidity control day and night.
Simple, Safe & Smart Operation
The easy-to-use touch control LED panel puts all functions at your fingertips. Features like auto shut-off, 24-hour timer, child lock, and frost protection ensure worry-free operation.
Cleaner, Healthier Air
Enjoy cleaner air thanks to the active carbon filter and built-in ioniser, which help neutralise odours and airborne impurities. Perfect for allergy-sensitive spaces and creating a healthier home atmosphere.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
13 Nov
Dispatched (Last Orders: 3pm)
13 Nov - 17 Nov
Delivered
17 Nov - 19 Nov
