Homcom Dual-Power Electric Fireplace
Homcom Dual-Power Electric Fireplace Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Cosy Heating with a Timeless Design
The HOMCOM Electric Fireplace Stove combines a classic vintage look with modern heating technology. Its freestanding design is perfect for guest rooms, living spaces, or offices, adding warmth and charm to any environment. The tempered glass window beautifully displays realistic LED flames, enhancing the atmosphere of your home.
Customisable Heat and Flame Settings
With two heat settings, 900W and 1800W, this fireplace is ideal for spaces of 15-20㎡. The LED flame effect operates independently of the heat, offering adjustable brightness to suit your mood. Enjoy the beauty of a cosy fire without the hassle of smoke or maintenance.
Safe and Convenient Operation
Safety is prioritised with an overheat protection system that automatically shuts off the unit if it gets too hot. The temperature control knob allows you to adjust the heat effortlessly, while the sturdy steel frame ensures durability. Easy to assemble and operate, it’s a reliable heating solution for your home.
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Power Supply220-240v
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Power Consumption0.9 - 1.8 kW
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Heating Power (BTU/h)3,070 BTU/h – 6,142 BTU/h
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Energy EfficiencyA
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Noise Level50 dB(A)
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DimensionsHeight: 54.8 cm, Width: 39 cm, Length: 26 cm
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WarrantyReach out to us within 30 calendar days of delivery to arrange a return, exchange, or refund for your order(s).
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Additional Features
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
23 Jul
Dispatched (Last Orders: 3pm)
23 Jul - 25 Jul
Delivered
28 Jul - 30 Jul
