HOMCOM Bioethanol Freestanding Fireplace
HOMCOM Bioethanol Freestanding Fireplace Product is backordered and will ship as soon as it is back in stock.
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Returning an item
Returning an item
Returns & Damage Reporting Policy
We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers — both consumers and business buyers — to inspect their goods within 24 hours of delivery.
Inspection & Damage Reporting – All Customers
Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:
📞 0330 1656 200
📧 sales@aircareappliances.co.uk
Why this matters: Most courier services require damage claims to be submitted within 24–48 hours. Reporting issues promptly allows us to raise a claim on your behalf and resolve the matter as quickly as possible.
Failure to report damage within this timeframe may result in the claim being rejected, and we may be unable to offer a refund or replacement beyond this point.
Returns & Cancellations – Consumer Customers (Private Individuals)
If you are a consumer and have simply changed your mind, you are entitled to cancel your order within 14 calendar days of receiving the goods, under your statutory cooling-off period.
To be eligible for a full refund:
- unused, in original packaging, and in a resalable condition
- partial refund may apply
Refunds will be issued within 14 days of receiving the returned goods.
Returns – Business Customers (Trade / Commercial Buyers)
For all business purchases, cancellation rights under the Consumer Contracts Regulations do not apply. We do not accept returns for change-of-mind purchases on business orders unless agreed in writing at our discretion.
Any issues or damage must still be reported within 24 hours of delivery, as outlined above.
How to Arrange a Return
To request a return or report an issue, please contact us with your:
• Order number
• Details of the issue
• Photographic evidence, where applicable
Once approved, we will issue a Returns Number and Returns Form, which must accompany the returned item(s).
Returns should be sent to:
Aircare Appliances Returns
2 Charles House
Dawley Brook Road
Kingswinford
DY6 7BD
Efficient and Clean Heating
This HOMCOM Freestanding Ethanol Fireplace offers a clean-burning solution to heat your space without the smoke or ashes. Powered by ethanol, it produces real flames for a warm and cosy atmosphere, while the 1.2L burner ensures up to 3 hours of heat. It's ideal for small spaces, providing efficient warmth in areas up to 25㎡.
Stylish and Practical Design
The vintage design of this ethanol fireplace fits perfectly in a variety of settings, from bedrooms to living rooms or even your home office. The tough steel casing ensures durability, while the stainless steel flame snuffer makes it easy to extinguish the flame safely.
Compact and Easy to Use
With no assembly required, this freestanding fireplace is convenient and simple to set up. Just add bioethanol (fuel not included) and enjoy the warmth and ambiance. Its compact size makes it perfect for any room, adding a touch of sophistication while keeping your space comfortable.
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Heating Power (BTU/h)7000 BTU/h
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Fuel Type
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DimensionsHeight: 54 cm, Width: 39 cm, Length: 26 cm
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WarrantyReach out to us within 30 calendar days of delivery to arrange a return, exchange, or refund for your order(s).
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Technical Information
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Additional Features
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Order placed
23 Jul
Dispatched (Last Orders: 3pm)
23 Jul - 25 Jul
Delivered
28 Jul - 30 Jul
