Arcotherm Stainless steel flue 1mtr 150mm

Cancellations for Consumers

We want you to be completely satisfied with your purchase. If you are not content with your product or have simply changed your mind, you can cancel your order within 14 days from the receipt of delivery. This 14-day period is your statutory cooling-off period for distance (online) selling, allowing you to cancel your order and receive a refund where applicable.

During this period, you are welcome to unpack and inspect the item(s). However, please note that if the product has been used or installed, we may only be able to offer a partial refund or, in some cases, be unable to provide a refund. If you return the item(s) unused and in the original packaging, you will receive a full refund via your initial payment method. If applicable, and if cancelled within your cooling-off period, your refund will be processed within 14 days following the return of the goods.

How to Return Your Item(s)

To initiate a cancellation, please follow these steps:

1. Contact Us:
2. Receive a Returns Number:
3. Prepare Your Return:
4. Ship Your Return:

Return Address:

Aircare Appliances Returns
Unit5 Boundary Industrial Estate
Millfield Road
Bolton
BL2 6QY
01204896359 contact@aircareappliances.co.uk

We recommend using a tracked service to ensure your return arrives safely. Once we receive your returned item(s) and they are verified to be unused and in their original packaging, we will process your refund within 14 days. If the item(s) have been used or installed, our team will assess the condition and determine the appropriate refund amount, if any.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.